FAQ

If you wish to cancel or amend your order, please e-mail help@vadache.com, quoting your order number, as soon as possible. We will do our best to accommodate any changes requested however, once an order has been processed we cannot guarantee that it can be cancelled or amended.

For most US orders, delivery is guaranteed next day for express shipping if ordered before 2pm GMT Monday-Friday. Any orders placed after 2pm GMT on Fridays will arrive the following Tuesday. Orders being delivered to Europe will take 1-2 working days and orders being delivered to the rest of the world will take 2-5 working days. VADACHE are not responsible for any unanticipated delays caused by destination customs clearance processes.

Once your order has been dispatched you will receive a confirmation email from FedEx. Using the tracking number and link provided in this email you will be able to track your order, register further instruction for the courier or opt to change the delivery address. Please note that changes to the delivery address can only be facilitated within the same country as the original delivery address.

Due to the high value of VADACHE products a signature is required upon all deliveries.

Products from The Core Collection are replenished seasonally - for exact drop dates, please get in touch. Unfortunately, products from our seasonal collections are exclusive to that season and as such, stock is generally not replenished once it is sold out. However, if you have your heart set on a certain piece, please email help@vadache.com  and we will do our best to make it for you. Alternatively, it may be possible to place an order for bespoke.

We go to great lengths to ensure the cut of each one of our styles hangs beautifully on the body and fits like a glove. For this reason, we have created a bespoke sizing chart for each of our product categories, to ensure you find your perfect fit. View the  VADACHE Size Guide (link to Size guide)

For all 100% silk garments we recommend hand washing at 30 degrees and ironing to restore luster. Alternatively, you can dry clean your VADACHE. Do not machine wash or tumble dry.When in doubt, please follow the instructions in the garment label. See our dedicated Care Guide page for more information.

If you encounter any issues with your VADACHE please email help@vadache.com with your order number and a photo of the fault.

We hope you will love your VADACHE order, but if you’d like to return it for any reason it can be returned for exchange or refund within 30 days of receipt, unless it has been personalized with bespoke embroidery or monogramming. For our full returns policy please see our Returns page.

Once we have received your return, it will be processed within 1-2 working days. You will receive a confirmation email once your return is completed and your account has been credited or your exchange has been shipped. Please note that refunds can only be made to the card originally used to pay for the order, and may take up to 30 days to appear in your account. Unfortunately this is beyond our control.

Unfortunately we cannot refund any duties and taxes paid on your order.

All VADACHE products are wrapped in tissue paper in a signature branded box that is perfect for gift giving.

Unfortunately we cannot issue a gift receipt but there’s no note of pricing on any of the documentation shipped with your order. If the recipient would like to return or exchange their gift, please give them the order number and ask them to get in touch with our Customer Service team by email help@vadache.com .